Customer Success Manager (Remote) Job at MAP SSG, Remote

YnA3aDdOUUVKN2FUNms5MFhoZmdoQ2dk
  • MAP SSG
  • Remote

Job Description

What You'll Do

 

Onboarding Prospective Customers

  • Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly

  • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing 

  • Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)

     

Expansion of Existing Accounts

  • Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner

  • Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite offers

  • Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom 

  • Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences

  • Drive expansion revenue of existing accounts in your pipeline (increase MRR)

 

Internal Team Processes

  • Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

  • Document best practices, creating templates for customer engagement at key milestones for various user personas

  • Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

  • Take on additional projects that inspire you and help move the needle for our team

 

Who You Are
  • 2-3 years of experience in a customer-facing role at an early-stage SaaS startup

  • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication

  • Keen attention to detail, thoughtfulness, and a customer-centric mindset

  • Knack and passion for process improvement, documentation, and increasing operational efficiencies

  • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce

  • Accounting/finance experience is preferred; interest in learning the space is required

Job Tags

Remote work,

Similar Jobs

RSC Middleware Test Company

Test Engineer Job at RSC Middleware Test Company

 ...Test Company is looking for a Software Engineer to join our team in our United States office. This person is responsible for the end-to-end planning, building...  ...of our software systems. He/she will be able to drive the programming of well-constructed, testable code. The... 

INVI Inc.

Brand Marketing Assistant - Event Marketing & Fundraising - Entry Level Job at INVI Inc.

 ...We are a rapidly growing event marketing and consulting agency specializing in innovative marketing, advertising, and promotional solutions for national brands and major corporations . Our mission is to deliver high-impact event marketing campaigns, brand activations... 

Freezing Point

Marketing Associate Job at Freezing Point

 ...Assist in developing innovative strategies to attract and retain customers Support the execution and optimization of digital advertising campaigns to maximize reach and conversion Other duties as assigned Skills, Knowledge and Expertise Minimum Qualifications... 

Akaasa Technologies

Senior Business Analyst (Consultant) Job at Akaasa Technologies

 ...Job Description: Senior Business Analyst (Consultant) The Mission The USTA is on a mission to promote and develop...  ...stakeholder environments. Negotiate with senior leadership to harmonize conflicting needs and lock down a scope that is both ambitious and... 

Cardinal Health

Senior Consultant, Business Analyst Job at Cardinal Health

 ...requirements. Job Summary The Senior Consultant, Business Analyst partners with business leaders and project teams to identify...  ...and measurable success criteria. Facilitate decisionmaking, conflict resolution, and alignment across diverse stakeholder groups....