Job Description

Are you a people person with a passion for delivering exceptional customer experiences and building lasting relationships? Do you excel in phone-based interactions and enjoy providing retention-focused support? If so, we have the perfect opportunity for you! We're looking for talented Customer Success Agents to join our team and play a key role in fostering customer loyalty and ensuring our customers have an outstanding experience at every touchpoint.

Why Join Mood?
At Mood, we're not your average company. We're a vibrant and innovative online dispensary that features legal cannabis products tailored to set each customer's mood. We are dedicated to offering our customers nothing but the highest quality products with top-notch customer service. Our team is filled with energetic and creative individuals who are passionate about making a difference. We take pride in our fun-loving culture and celebrate the uniqueness of each team member.

What You'll Be Doing
As a Customer Success Contact Center Agent, you'll be the voice that represents our brand, focusing primarily on phone interactions. Your responsibilities will include:

• Assisting customers over the phone, with occasional chat and email support based on business needs.
• Answering inquiries, troubleshooting issues, selling, retaining, and providing tailored solutions.
• Based on business needs, conduct outbound calls and engagement with customers.
• Delivering every interaction with exceptional service and care.
• Building strong customer relationships and driving retention by exceeding expectations.
• Collaborating with internal teams to resolve complex issues and improve processes.
• Sharing customer feedback and contributing to continuous improvement initiatives.

What You'll Bring to the Team

• Previous customer service experience, preferably in a call center and/or multi-channel e-commerce environment.
• Experience and/or comfortability working in a fast-paced, performance-focused environment.
• Exceptional communication skills, particularly over the phone, with the ability to empathize and connect with customers.
• Strong problem-solving abilities and a knack for thinking on your feet.
• Tech-savviness and familiarity with customer service tools and software.
• A positive, enthusiastic attitude and a genuine desire to help others.
• Flexibility to work shifts, including evenings and weekends.

What's in It for You?

At Mood, we believe happy employees lead to happy customers. We offer:

• Competitive pay and comprehensive health insurance package.
• Generous paid time off and employee discounts on Mood products.
• Fully remote-work from anywhere in the USA! 
• A dynamic and inclusive workplace that encourages creativity and innovation.
• Opportunities for professional growth and development.
• A supportive, engaged company culture!

If you're ready to showcase your customer service expertise and join a company that values its employees, Mood is the place for you! Apply now, and together, let's create unforgettable experiences.

Note: Please include your resume and a brief cover letter highlighting why you'd be a perfect fit for our team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

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