Job Description

GENERAL DESCRIPTION

This position provides clients with case management in order to help them achieve their goals while ensuring a safe space while engaging with HYS staff. The case manager helps clients learn life skills, build positive relationships and navigate public and social services available in the community.

This position requires working either the swing shift or the graveyard shift

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required.
• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors; or equivalent combination of education, experience and training may be accepted.
• College course work in social sciences or related human services preferred but not required.
• Preference will be given to candidates with work or volunteer experience working with special needs population and/or experience working with youth or high-risk youth.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening and an Oregon Department of Human Services criminal background check prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• CPR/First Aid, Food Handlers card, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect trainings and/or certifications required within the first 30 days of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with youth mentoring and service delivery is strongly
• General understanding of de-escalation, role-modeling and active-listening.
• Ability to build and maintain healthy boundaries and relationships with clients and community partners.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web
• Exhibits a positive attitude and engages with others in a cooperative and supportive
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work
• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
• Provides direct supervision to clients in adherence to program and licensing requirements, including but not limited to: teaching independent living skills and goal setting, providing educational support, and mediating conversations among clients as needed.
• Provides client transportation in Agency vehicles to and from school, to and from appointments, and to other assigned outings.
• Facilitates communication and collaboration between Case Managers, Site Specialists and
• Focuses team toward primary program goals and exemplifies a positive work
• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter
• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Requires frequent moving/walking and standing in the shelter setting and outdoor
• Driving in all weather conditions in Marion and Polk counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all
• Regulates emotions during interactions with escalated clients and
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.
• Ability to reach and/or extend to access materials or equipment.
• Specific vision abilities required by this job include close vision and ability to focus.
• Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients Able to de-escalate others and respond calmly, and lead others in a crisis.
• Ability to ascend and descend stairs safely and repeatedly.
• Ability to navigate multiple floors with the use of an elevator when necessary.

WORK ENVIRONMENT

• Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Primarily indoor work environment with frequent interruptions and demands.
• Exposure to trash and potential biohazards.
• Required to work outside of normal business hours, including nights, weekends, and

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

Oregon Department of Human Services criminal background check and Pre-employment drug screening test required. 

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