Job Description

This role requires advanced technical skills in Salesforce development, including LWC, AURA, Service Cloud, and Agentforce , along with strong domain knowledge and collaboration skills.

Required Skills & Competencies:

Salesforce Platform Developer II certification (mandatory).
Hands-on experience with Service Cloud development and implementation.
Strong expertise in Lightning Web Components (LWC)and AURA framework .
Experience with Agentforce and other Salesforce add-ons relevant to healthcare/payer domain.
Strong knowledge of Healthcare or Payer business systems and workflows.
Familiarity with integration patterns, APIs, and middleware tools for Salesforce.
Strong problem-solving, analytical, and debugging skills.
Excellent communication and collaboration abilities.

Experience with Avaya Aura and telephony integrations with Salesforce.
Knowledge of DevOps tools (e.g., Git, Jenkins, Copado) for CI/CD in Salesforce environments.
Previous experience in Agile/Scrum-based project delivery.