Job Description

Seeking a Senior Salesforce Developer with 7+ years of Salesforce development experience to join our team.

• Manage and enhance strong case management processes, including support processes, omni channel, assignments/routing, NBA, and SLAs.
• Develop solutions with high proficiency in LWC (Lightning Web Components) to create advanced user experiences similar to Uber, focusing on scheduling and responsive design.
• Exhibit expertise in Salesforce Flows and industry best practices.
• Integrate Salesforce with AWS Connect (highly preferred) or other CTI integrations.
• Deliver agentic experience by developing NBA (Next Best Action), creating actions/activities, and generating summaries.
• Execute general admin tasks including managing profiles and permissions.

• Minimum 7 years of experience in Salesforce development.
• Strong understanding of support and case management processes.
• Advanced experience with LWC and Salesforce Flows.
• Experience with AWS Connect integration or other CTI platforms.
• Proven skillset in implementing NBA strategies and creating user activities.
• Experience in general Salesforce administration.

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