Job Description

**Job Title- MS Dynamics Developer** **Job Location- Hybrid (3 days in office)- Austin, Texas, USA** We are seeking a skilled and motivated **MS Dynamics Developer** to join our team and contribute to the design, development, and implementation of Microsoft Dynamics 365 CRM solutions. The ideal candidate will have hands-on experience in CRM customization, integration, and development using modern technologies and frameworks. This role requires a strong understanding of Dynamics 365 architecture, security, and automation tools to deliver scalable and efficient business solutions. **In this role, you will** + Configure and customize Microsoft Dynamics 365 CRM to meet business requirements. + Develop and maintain custom components using JavaScript, HTML, C#, Plugins, and Workflows. + Integrate Dynamics CRM with external systems and services using APIs and middleware. + Implement and manage Dynamics 365 security roles, teams, and access controls. + Design and automate business processes using Power Automate (Flows). + Work with Customer Service Workspace to enhance service delivery and case management. + Collaborate with cross-functional teams including business analysts, testers, and project managers. + Troubleshoot and resolve technical issues related to CRM functionality and performance. + Document technical designs, configurations, and development processes. **What you'll need to succeed (required skills)** + Proven experience in **CRM Configuration and Customization** . + Strong proficiency in **JavaScript, HTML, C#, Plugins** , and related technologies. + Experience with **Integration** of Dynamics CRM with other platforms. + Solid understanding of MSD Security and role-based access control. + Hands-on experience with **Power Automate / Flows** . + Familiarity with **Customer Service Workspace** in Dynamics 365. **Preferred skills: what will help you stand out** + Experience with **Mailbox Synchronization / Email to Case** setup. + Exposure to **Azure Services** and cloud-based integrations. + Knowledge of **Omnichannel** capabilities and **Case Creation via Omnichannel** . + Experience building **Custom Pages, PCF Controls, and Canvas Apps.** + Microsoft Dynamics 365 certifications. + Experience working in Agile/Scrum environments. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, **this is a hybrid position requiring 3 days onsite at the client location in Austin, Texas, USA** The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. _"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."_ Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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