Microsoft D365 F&O Managed Services Service Delivery Manager Job at Hso, Remote

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  • Hso
  • Remote

Job Description

As a Service Delivery Manager you can expect to…

  • Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
  • You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
  • Be responsible for delivery and management into strategic live client accounts within the Customer Care team
  • Handling multiple projects/tasks simultaneously
  • Understanding change management
  • Build strong relationships with clients and partners
  • Prioritize tasks and communicating commitments with clients & team members
  • Work in a highly collaborative team environment
  • Travel to client-site when necessary

You’re great at…

  • Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
  • Building relationships with clients and partners
  • Prioritizing tasks and communicating commitments
  • Working in a highly collaborative team environment
  • Solving complex problems with creative solutions
  • Learning new concepts quickly and thoroughly
  • Promoting the mission and Shared Values of our company

Requirements

  • Serve as project lead and primary service delivery interface and point of contact for customer
  • Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
  • Provide the primary Solution Architect role for the customer.
  • Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
  • Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
  • Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
  • 6+ years of D365 for F&O implementation experience required.

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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#LI-REMOTE

Job Tags

Remote job, Full time, Flexible hours,

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