Job Description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a Manager, Operations to manage the gas distribution functions for a specific geographic service area. Is responsible for operation and maintenance of the underground distribution system, customer service and accounting activities to assure dependable gas service is supplied to all customers. Represents the company in the community, maintains effective customer relations and provides a high-profile presence with active community involvement.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Manages the gas distribution functions for operation and maintenance of the underground distribution system, may direct individual employees and crews or may manage supervisor of service, construction & maintenance and/or operations.
• Monitors operations and accounting activities to assure consistent compliance with regulatory requirements and tariffs, operating standards, company policies, guidelines and processes.
• Cultivates relationships with business leaders, elected officials, community contacts and appointed regulatory staff members to achieve business results.
• Investigates fire and explosion sites to evaluate extent of company liability and protect against possible fraudulent property damage claims.
• Make speeches and presentations to elected officials, community groups and employees.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a bachelor’s degree from an accredited college in business administration, marketing, engineering or related field. In lieu of education requires a minimum of eight (8) years of experience in one of the following: gas and/or electric operations, accounting, engineering or related field. 

Minimum experience required of the position

• Requires a minimum of five (5) years of experience in one of the following: gas and/or electric operations, accounting, engineering or related field, including a minimum of three (3) years of experience as a supervisor or manager.

Minimum knowledge, skills and abilities preferred of the position

• Ability to demonstrate strong interpersonal skills and listening ability to communicate effectively with co-workers, customers, the community and regulators.
• Ability to demonstrate effective oral and written communication skills.
• Ability to cultivate relationships and partner with business and community contacts to achieve business results.
• Ability to understand and satisfy customer expectations when making business decisions.
• Ability to identify solutions to problems with creativity and innovative thinking.
• Ability to make sound business decisions.
• Ability to anticipate new situations and/or changing demands and respond proactively to enhance the Company’s performance.
• Ability to use initiative, good judgment, and tact to complete assigned tasks.
• Ability to analyze and build business cases using various financial and business analysis methods.
• Ability to collaborate across functional boundaries to improve business processes.
• Ability to utilize mainframe systems (SAP), electronic mail and personal computer software (MS Windows, Excel, Word) proficiently.
• Ability to understand technical issues with relative ease.
• Ability to prioritize and schedule tasks, manage several projects at one time, pay attention to detail and demonstrate good organizational skills.
• Ability to work successfully in a team environment or individually.
• Ability to understand, explain, teach, design and implement processes, policies and procedures.
• Must have knowledge of company functions and understand reasoning behind key policies, practices and procedures.
• Must have knowledge of accounting and business operations at area office level.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

Any certificates, licenses, etc. required for the position

• None

Notice:  As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.

Physical Requirements

• Able to operate a motor vehicle, including the ability to enter and exit vehicle unassisted.
• Able to perform on-site inspections.
• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 50 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work daily in all types of weather conditions.
• Able to work regular hours, with occasional overtime.
• Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
• Able to work rotating shifts, if required.
• Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
• Able to wear and operate personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at  .

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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