Dispatcher job at Century Ambulance Jacksonville, FL, US

POSITION: Dispatcher

REPORTS TO: Communications Manager

LOCATION: Jacksonville, FL

FLSA STATUS: Non-Exempt

TYPE : Regular, Full-time

SCHEDULE: Variable shifts

Essential Responsibilities:

Responsible for answering and triaging calls coming into the Dispatch Department and directing them to the most appropriate resource while communicating effectively with all callers
Operates a PC and demonstrates ease of use with programs such as Microsoft Office and CAD
Operates multi-line computerized phone system
Inputs transport requests using CAD and various web based programs
Conveys a high degree of familiarity with Company service areas and medical facilities
Maintains compliance with all established Company and customer policies and procedures
Maintains a calm and professional demeanor at all times specifically during difficult interactions while effectively directing the flow of conversation
Takes direction and works independently or part of a group
Effectively train new hires in dispatch
Perform other duties as assigned

Minimum Qualifications:

General understanding of medical terminology or experience in a healthcare setting
Any combination of the following experience, equivalent to two (2) years:
EMS dispatcher or call center representative experience
Multi-line telephone experience
Direct customer service experience

Regular, reliable attendance Excellent communication skills Ability to multi-task High school diploma or equivalent

Preferred Qualifications:

Dispatch experience in EMS
EMT (Emergency Medical Technician) and/or EMD certification (Emergency Medical Dispatcher)
Field experience in EMS

Additional Requirements: Mental & Physical

Must be able to successfully pass a background investigation and pre-employment drug screening
Must be able to successfully obtain EMD certification within 12 months of beginning employment
Must be available to work all shifts, including overtime as needed
Ability to rotate shift assignments as needed and/or required based on operational need
Ability to sit and/or stand for an extended period and wear a telephone headset
Requires frequent repetitive hand movements, standing and/or walking, reaching and grasping
Must be able to hear and communicate clearly to perform job duties in person and over the phone
Adequate vision required to be able to read information from printed sources and computer screens
Coordinate multiple tasks simultaneously
Collect, interpret, and/or analyze complex data and information
Understand and respond to a diverse population
Utilize fine motor coordination, clear speech, and good visual acuity

Full time, Work at office, All shifts, Shift work, Rotating shift,