Job Description

  Requisition #: 20305
Functional Area: Client Service
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: 8:30 a.m. - 5:00 p.m. CST or 9:00 a.m. - 5:30 p.m. CST

Position Summary

Are you passionate about helping others and delivering exceptional service? Join our  Customer Care team as a  Customer Success Specialist , where your work directly supports businesses in staying compliant and informed. You’ll be the go-to expert for our Labor Law Poster subscription customers, ensuring they receive timely, accurate, and personalized support.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and values building lasting relationships with clients and internal teams.

What You'll Do

• Be the Voice of the Customer: Build strong relationships with assigned clients, acting as their primary point of contact.
• Deliver Exceptional Support: Communicate via phone, email, and other channels to resolve inquiries, track orders, and troubleshoot shipping or billing issues.
• Ensure Compliance: Monitor and support the Compliance Check-In process for Labor Law Posters, collaborating with regulatory experts to provide accurate information.
• Manage Subscriptions: Process new orders, updates, and returns for Labor Law Poster subscriptions, ensuring accuracy across all shipping locations.
• Collaborate Cross-Functionally: Partner with Sales and internal teams to resolve issues and identify opportunities for future growth.
• Drive Process Excellence: Maintain documentation, update client-specific reports, and ensure procedures are followed with precision.

Why You'll Love Working Here

• Competitive Pay: Starting at $21.50/hour
• Performance Bonuses: Quarterly bonus program when company goals are met
• Career Growth: Clear path for advancement and internal mobility
• Education Support: Tuition reimbursement available from day one
• Comprehensive Benefits: Medical, dental, vision insurance
• Retirement Planning: 401(k) with employer match + annual profit sharing
• Generous Time Off: 17 PTO days + 8 paid holidays + 1 floating holiday

Qualifications

• Experience: 3+ years of office experience, including 1+ year in customer service
• Education: High school diploma or GED
• Skills:
  • Proficiency in MS Office and PC-based tools
  • Strong problem-solving and conflict resolution abilities
  • Ability to learn new systems quickly
  • Professional communication across phone and email

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. 

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $21.50 to $21.50 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program   and you will earn a  cash payment  if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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