Customer Care Representative Job at PillPack, LLC - H96, Utah County, UT

Yko3ZzZkOEhJcktlNWs5eVh4dnZoaWtRd1E9PQ==
  • PillPack, LLC - H96
  • Utah County, UT

Job Description

DESCRIPTION

As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements.
#everydaybetter

Key job responsibilities
Core Responsibilities:
• Virtually assist customers and other advisors over the phone, email, and on the web
with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or
partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping
needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with
them
• Understand each interaction is about more than solving a single problem, but an
opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work
From Home policy

BASIC QUALIFICATIONS

- High school or equivalent diploma
- 6+ months of professional experience working with computer and web-based tools
- Experience multitasking with phone and computer skills
- Submit and pass a pre-employment drug test in order to be considered

Job Tags

Full time, Remote work,

Similar Jobs

Commonwealth of Kentucky

Associate Legal Counsel -Administrative Office of the Courts (AOC)-Non-Tenured (NT) Job at Commonwealth of Kentucky

 ...(7:00 PM EST) 26-00032 Associate Legal Counsel -Administrative...  ...Agency Judicial | Court of Justice Location 1001 Vandalay Dr...  ...including: juvenile justice, criminal justice, and family law...  ...Requirements EDUCATION: Advanced Degree Graduate of Accredited Law... 

Stantec

Urban Planning Intern - Transportation (Summer 2026) Job at Stantec

 ...and cities. Working within the communities we serve, we provide planning, engineering, and infrastructure design and building services...  ...communities connected.Your OpportunityOur dynamic New York City Urban Places and Smart Mobility team is looking for an Intern for the... 

East Carolina University

Assistant Director of Career Services Job at East Carolina University

 ...recruitment support will include full-time hiring and hiring for experiential learning programming such as cooperative education, Disney College Program, internships, etc. In addition to recruitment events and programs, support provided to employers will include consultation... 

BAE Systems, Inc.

Senior Software Development Engineer Job at BAE Systems, Inc.

 ...Preferred Education, Experience, & Skills Experience in developing electronic warfare software. Experience using Git, Eclipse, AMD/Xilinx SDK. Experience using Libero, SoftConsole for Microchip SF2. Experience using DevSecOps approach and tools supporting it... 

Commonwealth Medical Services

Interventional Radiologist Illinois Job at Commonwealth Medical Services

 ...include portal hypertension, peripheral arterial disease, and venous disease ~ Opportunity to expand into newer techniques such as PAE and GAE ~1:5 weekly IR call, beginning at 5:00 pm ~ State-of-the-art Siemens and Philips peripheral labs, Siemens Artis Q biplane...