Overview:
We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
________________________________________
Key Responsibilities:
1. Test Automation & Execution
• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
2. Test Management & Reporting
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
3. Collaboration & Continuous Improvement
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
4. Documentation & Compliance
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.
________________________________________
Required Qualifications:
• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.
________________________________________
Preferred Qualifications:
• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA
...Albireo Energy is a leader in Building Automation and Control systems in data centers. We thrive in a casual but dynamic work environment and are seeking an experienced systems integrator to join our Solutions team. This position exercises ownership over the systems...
...year. The pay rate is $19.93 per hour with a (ELS PARA or SUB) license or $21.00 per hour with a PEL. Benefits include: medical, dental and life insurance, 2 personal days, and 12 sick days. (Prorated to start date and FTE amount) Qualifications: Must possess current...
...Skill Requirement: Bachelor's degree (BSCS/BSEE) with 5-7 years related experience Mastery of software engineering methodologies and best practices for embedded application development in C/C++ language. Experience in various Software Development Lifecycle (SDLC...
...Job Title: Senior QA Tester Location: Remote (Anywhere in USA) Experience Level: 5 10 Years Position Overview The Senior QA Tester is responsible... ...10 years of experience in quality assurance or software testing roles. Proven experience testing...
...Hiring immediately for Class A Driver! Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great... ...Day Cab/Slip Seating No Touch Freight Automatics Home Daily Average $1600 weekly Mileage and stop pay - $10 for...