ASO Fraud Prevention - Spanish Language Investigator Job at Apple Inc., Austin, TX

YTUzdDROWUVKclNXNFVOMVd4WGloeUVid0E9PQ==
  • Apple Inc.
  • Austin, TX

Job Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.

Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging with customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Strategic Data Solutions groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.

Minimum Qualifications

  • Fluency in the Spanish language with excellent verbal, reading, writing and comprehension skills
  • Excellent English reading comprehension and writing skills
  • 1-2 years experience in customer service or order verification type role with a strong working knowledge of SDS processes, policies, and procedures

Preferred Qualifications

  • Excels at analytics and creative problem solving skills
  • Customer-focused individual with an eye for identifying outliers among data sets
  • Maintains a positive attitude in a high-demand/fast-paced work environment
  • Demonstrates a passion for excellent customer focus and protection
  • Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
  • Advanced judgment, critical thinking, problem solving and decision-making skills
  • Adept at navigating ambiguous and complex situations
  • Acute attention to detail
  • Ability to change gears quickly
  • Ability to identify business process solutions that increase efficiencies
  • Makes space to listen, learn, and amplify diverse perspectives and experiences
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity
  • Excels at working independently to make timely decisions and take appropriate actions
  • Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
  • Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year
  • Bachelor’s degree preferred, or equivalent experience
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Job Tags

Immediate start,

Similar Jobs

Covance Inc.

Laboratory Assistant Job at Covance Inc.

 ...At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp... 

East Carolina University

Assistant Director of Career Services Job at East Carolina University

 ...recruitment support will include full-time hiring and hiring for experiential learning programming such as cooperative education, Disney College Program, internships, etc. In addition to recruitment events and programs, support provided to employers will include consultation... 

General Dynamics Information Technology

Intelligence Analyst Job at General Dynamics Information Technology

 ...The US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an... 

Electric Boat

Test Engineer - CWITT Job at Electric Boat

 ...Responsibilities for this Position Test Engineer - CWITT US-CT-Groton Job ID: 2026-17350 Type: Full-Time # of Openings: 2 Category: Engineering EB Groton Shipyard Overview C5I Integration & Test Engineers utilize their operational, maintenance... 

Amazon Technologies, Inc.

DSP and Wireless Systems Engineer, Digital RF Systems Job at Amazon Technologies, Inc.

 ...work at Amazon! The Role: As a DSP Engineer working in the Digital RF Systems team, you will be responsible...  ...verification engineers. You will drive key aspects of the silicon design, validation...  ...algorithms . Develop detailed test plans and test procedures for...